Refund and Returns Policy
At BFF TRANSPORT LLC, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds may be accepted for products purchased through our website.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in the original packaging.
- Include all accessories, manuals, and components (if applicable).
- Not show signs of installation, damage, or misuse.
We reserve the right to deny returns that do not meet these requirements.
Non-Returnable Items
The following items may not be eligible for return:
- Special order items.
- Custom or personalized products.
- Clearance or final sale items.
- Products damaged due to misuse, improper installation, or negligence.
- Items returned outside the approved return period.
Return Process
To initiate a return, please contact our customer support team with:
- Order Number
- Customer Name
- Product Information
- Reason for Return
Once your request is reviewed and approved, return instructions will be provided.
Returns sent without prior authorization may not be accepted.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method used during purchase.
Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To assist with processing your claim, we may request:
- Photographs of the item.
- Photographs of the packaging.
- Order information.
Upon verification, we may provide a replacement, exchange, or refund at our discretion.
Shipping Costs
Original shipping charges are generally non-refundable unless:
- The item was defective.
- The wrong item was shipped.
- The error was caused by BFF TRANSPORT LLC.
Customers are responsible for return shipping costs unless otherwise approved.
Order Cancellations
Orders may be canceled before shipment by contacting our support team as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be possible and the order will be subject to the standard return process.
Exchanges
Exchanges may be offered for eligible products based on inventory availability.
Customers requesting an exchange should contact our support team for assistance.
Fraud Prevention
BFF TRANSPORT LLC reserves the right to refuse returns, refunds, or exchanges in cases of suspected fraud, abuse of the return policy, or unauthorized transactions.
Policy Changes
We reserve the right to update or modify this Refund & Return Policy at any time without prior notice.
Changes will become effective immediately upon posting to this page.
Contact Information
If you have any questions regarding this Refund & Return Policy, please contact us:
BFF TRANSPORT
Email: info@bfftransportllc.com
Phone: +015304341403
Address: 51 Colonial Square, Lindenwold, New Jersy 08021, US
